If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer FREE returns or exchanges within the UK within 30 days of receiving your order. You can return your product for store credit, a different product (where available), or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags/labels still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- To initiate a return or exchange, please complete the following steps:
Email us directly via our ‘contact us’ form below, using the email you ordered with and quoting the order number.
We’ll then email you a pre-paid label, simply attach to the original packaging and drop it off at your local post office.
Once we receive the returned item and it’s status is as sold, we’ll provide a full refund via the original payment method.
At Vinyl is Cool, our goal is to offer you the best shipping options, no matter where you live. Therefore we’ll always ensure that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are made ready for dispatch within 24 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from us to you. UK delivery usually takes about 2 business days. International deliveries can take between 7-21 business days.